Inside Sales Agent/Cold Calling


Duties and Responsibilities (but not limited to)

·  Call Property Management Leads

·  Manage and Email Property Management Leads in CRM

·  Set up appointments for scheduled Calls with Property Management Lead that are Interested

·  Call and Research Property Management Companies in designated area

·  Sending follow up emails to Property Management Companies

·  Set up appointments for Interested Property Management Companies 

·  Creating Email and Script Templates from scratch if needed

·  Calling Property Leads

·  Checking and replying back to Text messages from Property Leads

·  Managing Interested Property Leads and properly blocking off Scheduled appointments

·  Inputting Interested Property Lead into CRM

Digital Marketing Specialist


Duties and Responsibilities (but not limited to)

·  Develop a website traffic plan and create goals and benchmarks to meet

·  Generate monthly reports on our marketing campaign’s performance

·  Optimize website and social media channels for SEO as well as usability

·  Analyze key metrics that unit our website traffic and our service quotas

·  Partner with advertising and media specialists to increase marketing results

·  Manage all aspects of marketing operations, including key personnel

·  Communicate with our operations about marketing goals and results

Bilingual Leasing RTMs (Spanish)


Duties and Responsibilities (but not limited to)

·  Marketing of Vacant Properties, posting ads in Facebook and Craigslist.

·  Managing inbound and outbound calls and SMS for possible leads. Effectively communicate with other departments internally, if needed.

·  Keeping track of leads, approved applicants, and updating status of properties that are currently in Rehab and to be forwarded to Leasing department.

·  Assisting approved applicants in securing the property under their name and create documentation for leasing

·  Making sure the property passed the move in inspection before the tenant moves in.

·  Initiate the use of tenant portal and how important it is for tenants.

·  Makes sure that after that if a property is vacant, proper rehab should be initiated if needed, to prepare the property for advertising

·  Rent Analysis for properties

Bilingual Customer Service Representative RTMs


Duties and Responsibilities (but not limited to)

·  Respond to all incoming requests for information from prospective and Current residents in a timely professional manner

·  Promptly answer all telephone, internet and email inquiries from prospects

·  Perform diligent follow-up with prospects to maximize rental opportunities

·  Maintain daily prospect logs and prospect database

·  Assist Property Manager with general property and related administrative duties



Duties and Responsibilities (but not limited to)

·  Handle up to 15 remote team members in different fields or lines of businesses

·  Create, improve and manage product related processes

·  Initiate process improvements

·  Manage overall remote team member productivity (create goals, targets, operational rhythm, moving forward plans, strategies)

·  Oversee quality, training and operations

Project Coordinator


Duties and Responsibilities (but not limited to)

·  Maintaining and monitoring project plans, project schedules, work hours, budgets and expenditures.

·  Documenting and following up on important actions and decisions from meetings.

·  Ensuring project deadlines are met.

·  Determining project changes.

·  Providing administrative support as needed.

·  Undertaking project tasks as required.

·  Developing project strategies.

·  Ensuring projects adhere to frameworks and all documentation is maintain appropriately for each project.

·  Assess project risks and issues and provide solutions where applicable.

·  Ensure stakeholder views are managed towards the best solution.

·  Chair and facilitate meetings where appropriate and distribute minutes to all project team members.

·  Create a project management calendar for fulfilling each goal and objective.

Data Entry (CoreBuild RTM)


Duties and Responsibilities (but not limited to)

·  Insert customer and account data by inputting text based and numerical information from source documents within time limits

·  Compile, verify accuracy and sort information according to priorities to prepare source data for computer entry

·  Review data for deficiencies or errors, correct any incompatibilities if possible and check output

·  Research and obtain further information for incomplete documents

·  Apply data program techniques and procedures

·  Generate reports, store completed work in designated locations and perform backup operations

·  Scan documents and print files, when needed

·  Keep information confidential

·  Respond to queries for information and access relevant files

·  Comply with data integrity and security policies

·  Ensure proper use of office equipment and address any malfunctions